In today’s world, there is no shortage of things that can go wrong with your IT systems. From hardware failures to software glitches, IT problems can quickly throw a wrench in your operations. This is especially true if you’re relying on a third party to provide a service to your customers.
That’s why more and more businesses are turning to outsourced IT support.
But is it worth the money? What are the benefits of paying for outsourced IT support?
What is outsourced IT support?
It seems like every business nowadays outsources some aspect of their operations. For many businesses, it is a way to ensure that their needs are met without having to invest in hiring more staff.
But what exactly is outsourced IT support? In brief, outsourced IT support is when businesses partner with an outside company to provide IT services. This can include everything from setting up and maintaining computer networks to providing Help Desk support to employees.
How do you know if IT support is right for your business?
There are a lot of things to consider when you’re considering outsourcing IT support. For some businesses, it is a necessity. For others, it may be a more cost-effective solution than maintaining an in-house IT staff. Here are some factors to keep in mind.
Skills and experience
It’s worth considering how much knowledge is involved in what you need. Do you use one set of tools? Will you need server management and maintenance? Do you use a wide range of third-party tools in your business?
If you require support in multiple areas, you may need to consider hiring several people for internal IT support. By outsourcing it to an external company, you’ll get support from someone with the exact skills required.
What level of support do you need?
Do you need someone on call 24/7 or during business hours only? When you outsource, you could opt for a 24/7 support package which means you’ll always have someone available to fix any issues that arise.
It is also worth considering that, depending on the size of your support team, other tasks may fall behind when there are heavy workloads.
The cost of outsourcing
The cost of outsourced IT support can vary drastically based on different factors. This could be the level of support required or how many devices are being supported. Whether you’re looking for basic support during business hours or a more comprehensive support package across multiple workstations and 24/7 support, contact the IT support specialists at Stephensons for a bespoke quote.
Is it worth it?
If you need robust support around the clock involving a variety of expertise, outsourced IT support is a reliable and cost-effective solution.