IT support tips for charities

IT support tips for charities

In the tireless world of charity work, every penny counts.

Yet, amidst the dedication to social good, the importance of robust IT infrastructure often gets overlooked. But just like a reliable engine fuels a car’s journey, strong IT support empowers a charity to reach its goals. 

It keeps operations running smoothly, data secure, and staff connected, ultimately enabling them to focus on what truly matters: serving their communities.

Below, we’ve put together some IT support tips for charities like yours to ensure you can operate as efficiently and effectively as possible and continue your great work. 

Why do charities need IT support? 

Most charities run on passionate individuals, not IT wizards. Dedicated support from a company like Stephensons, which offers IT Support in Barnsley and beyond, bridges the gap, ensuring technology works flawlessly without draining internal resources.

Charities handle sensitive donor information and beneficiary data. Secure systems and expert vigilance are crucial to preventing breaches and maintaining trust.

There’s also the discussion of cost. Outsourcing your IT needs to a professional means that you won’t have to pay for an extra office staff member. Let’s face it: you’ll probably only need the support of an IT company from time to time, and having a dedicated member at the end of the phone will make life much easier. Today’s fundraising and outreach rely heavily on digital platforms. Reliable IT ensures charities leverage technology effectively to attract donors and volunteers, from social media to live streaming

How charities can find proper IT support

When choosing a partner for your charity, you should look for:

  • Non-profit experience: Understanding the unique challenges and budgets of charities is essential. Look for providers with experience working with charities like yours and consider choosing a local company to visit your branch in person.
  • Tailored solutions: We recommend choosing a flexible solution provider based on your specific needs and budget. For example, ad-hoc or one-off IT support might be more appropriate and cost-effective than hiring a company full-time. 
  • Security expertise: Data breaches are bad news for charities. Instead, aim to find a provider with robust security measures and a proactive approach to cyber threats.
  • Transparency and communication: Clear communication and regular updates are vital to building trust and ensuring smooth partnerships, so make that a priority, too.

How to improve IT support for your charity 

We’ve put together some tips for improving your charity’s IT support below, and you’ll find lots more resources on the blog. Be sure to check back regularly for more advice from the team, and don’t hesitate to drop us a message if you’ve got any questions or concerns. 

Perhaps most importantly, develop an IT strategy: Align your IT needs with your overall mission and goals. What tools and systems will best support your work?

We also recommend investing in data security. Implement strong passwords, multi-factor authentication, and regular backups to protect sensitive information. Everyone on the same page will make life much easier for your team and IT support professional.

Embrace cloud solutions for better security. The cloud offers cost-effective storage, scalability, and accessibility, ideal for many charity needs. Many cloud providers even offer free or discounted storage options for registered charities in the United Kingdom.

Empower your team with basic IT literacy to identify and report potential issues early on, and be sure to update your software when needed. Regular software updates and system checks are crucial to prevent glitches and vulnerabilities.

Wrapping up

Remember, IT support is not just a cost but an investment. 

By ensuring your tech runs smoothly and securely, you free up your team to focus on what they do best: making a difference in the world. If you’re looking for support, contact the Stephensons IT Support Solutions team today for a free consultation. 

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